Page updated on May 23, 2021
Current Processing Time: 24 Hours or less
Orders placed Monday through Friday are processed and shipped within 24 hours.
Orders placed on Saturday, Sunday, or federal holidays observed by the United States Postal Office (USPS) ship on the next business day.
If your order is flagged for review, this may extend the processing time until we receive the requested information. If your order is flagged we will contact you via the telephone number provided on your order.
High Risk Orders
Main reasons why your order may be flagged:
- Billing address does not match the card used
- Unusual dollar amount
- High risk shipping location
If your order is flagged by our system, we will reach out to you to provide us with additional information to validate your identity. If this information is not received within the requested time or if you refuse to send the requested documentation your order will be canceled and you may not be able to place future orders.
ALL ORDERS ONLINE MUST BE SHIPPED.
Shipping & Tracking Process
After your order is processed, you will receive a tracking number via the email address provided on your order.
Please allow up to 24 hours to see tracking updates in the USPS system.
Please be sure to track your package daily to ensure you receive your order promptly.
All packages are fully insured against lost/stolen items while "in transit" with the carrier.
First class mail 4-7 business days
Priority mail 2-3 business days
Express mail - 1-2 business days overnight in some cases
Express shipping requires a signature
all orders are shipped same or next day we only ship Monday-Friday
If you have questions regarding your shipment or tracking number after it has left our boutique please contact USPS 800-275-8777 or UPS 800-742-5877.
If you require assistance with this process we are more than happy to assist, contact us at 216-860-4660 Monday - Friday 11am - 4pm EST.
No Order Changes
Please be sure of your purchase before checking out. Our order processing is extremely fast and we will not be able to cancel/change orders which have been successfully placed.
Cancellation Fee
Orders that are returned due to incomplete shipping address, refusal, missed delivery and abandoned pick up orders will incur a 20% cancellation fee.
The amount will be deducted from your order total and the remaining will be refunded to your original payment method.
No Exchanges / Refunds
Due to the intimate nature of the products which we sell and to reduce the spread of COVID-19 ALL SALES ARE FINAL.