Orders placed Monday through Friday are processed and shipped within 24 hours.
Orders placed on Saturday, Sunday, or federal holidays observed by the United States Postal Office (USPS) ship on the next business day.
If your order is flagged for review, this may extend the processing time until we receive the requested information. If your order is flagged we will contact you via the telephone number provided on your order
ALL ORDERS ONLINE MUST BE SHIPPED.
Shipping & Tracking Process
After your order is processed, you will receive a tracking number via the email address provided on your order.
Please allow up to 24 hours to see tracking updates in the USPS system.
Please be sure to track your package daily to ensure you receive your order promptly.
All packages are fully insured against lost/stolen items while "in transit" with the carrier.
First class mail 4-7 business days
Priority mail 2-3 business days
Express mail - 1-2 business days overnight in some cases
Express shipping requires a signature
all orders are shipped same or next day we only ship Monday-Friday
If you have questions regarding your shipment or tracking number after it has left our boutique please contact USPS 800-275-8777 or UPS 800-742-5877.
If you require assistance with this process we are more than happy to assist, contact us at 216-860-4660 Monday - Friday 11am - 4pm EST.
We only offer store gift cards to our store no refunds or order cancellations allowed
No Exchanges / Refunds
Due to the intimate nature of the products which we sell and to reduce the spread of COVID-19 ALL SALES ARE FINAL.